Lost my levels

nmatalam

I was at level 3860 or similar and now I am back to square one!!!!!!! Only thing I did was that I needed a new passwor for my facebook account! Please help it is not nice.

before that I lost my golden bars an this actually caused all this trouble. Dont know what to do anymore can you fix this because I cant. Thank you.

Freddy_

@nmatalam Hi and welcome, Please try playing a level to see if this forces your game to sync. If not please see post below for help to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/323903/lost-my-levels

Try to update your game again after Freddy Falkner's advice. You should contact King Support directly about your lost gold bars.

https://soporto.king.com/contact

FlaringCrystal120

Hi and welcome to the community.

If you used Facebook in the game, then the levels are most likely saved on your Facebook account. 

Try with reconnecting the game to Facebook so the game gets restored. If you have connection issues to Facebook, please head over here for help. 

If you had saved the game with your email address at some point, then the levels should be saved on your King account.

Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.

Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page here to sync the levels over to your new device.

If the game wasn't saved on any account, Player Support can restore your levels manually.

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.

Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels.

Please remember to mention what level you were on so Player Support can restore the game right away. 

johan1082010

Please try contact us.

Crazy Cat Lad

Hi @nmatalam !

If the game is saved on your Facebook and you still use the same account, but just have changed the password. Then disconnect Facebook from the game, log out from Facebook and reconnect and log back in.

For more help, please email Player Support as advised.