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refund
I checked my bank statement and I have been overcharged by you numerous times/ Please refund my money
and now Im being charged both by King and by FB
Both times I only bought one game bundle. Please refund the other ones to my account. Thank you
Diane Crump
Game ID 1077170070
(EDITED by CM - Personal information)
Answers
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Welcome to Sweet King Community! 👑
You can follow Kiara has answered you to follow these steps of purchase issue/problem that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
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Hello there @Goldi64 and Happy New Year to you!
Besides the answers given by our Ms Kiara and Ms Diamond Lim, please ensure that there are no unauthorised person accessing your account. You may need to countercheck whether anyone has been using your device without your knowledge or you are sharing your device with another person. This is to prevent the same from happening in the future.
Please let us know if you need help with other issues in the game.
Thank you ☺️
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Hi @Goldi64 and welcome to our Community!
I can see in our system that you made five purchases in the game with your Google Play account and one purchase on Facebook between 1 November and 4 January.
Please note that the charges may be done later on your bank account by Google and Facebook than they were made in your game.
To see the exact purchase date, please log in to your Google Play and Facebook account and go to your purchase history.
If any of the charges were incorrect, then please report this directly to Google and/ or Facebook who handles the transactions and also have access to your payment details and bank account.
