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I am unable to get into my candy crush game. The orange page with King appears then disappears.
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holidayno4
Posts: 1 Newbie
in Support
I am playing on my iPad Air 2 version 14.3. All the updates are complete. I did notice that in the last few days before losing the game I lost my Facebook connection and my progress. How am I able to try and reconnect if I can’t open the game. Please help. Been playing for 8 years.
Answers
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These are some of the mistakes you will encounter.
Here is a link to your lost progress.
Also check whether your device itself is up to date and your browser is up to date.
Important, check on Facebook whether the game is set to active under settings, apps and websites.
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Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
🌶 Hot topics here right now in Candy Crush Saga! 🔥
🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hi and welcome to the community. This is from the Community_Team:
The first thing we need to do is make sure that your device is running as smoothly as possible.
We kindly ask you to follow these simple steps below which fix the vast majority of issues:
- First of all I recommend that you try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox, Microsoft Edge or Opera).
You can download them from the following links:
http://www.mozilla.com/firefox/upgrade.html
https://www.google.com/chrome/browser/desktop/index.html
https://www.microsoft.com/en-us/download/details.aspx?id=48126
Now please visit the following link https://www.whatismybrowser.com and make sure that your Flash player etc are all up to date. If anything is not up to date then simply click on the Update button to install the latest version.
- We'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
- Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
- It's also a good idea to clear the cache from the Flash Player: https://forums.adobe.com/message/4278569
Here is a useful video that will show you how to perform these steps: http://youtu.be/OESCE4Jj2tU
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Hello there @holidayno4 and Happy New Year to you.
Since your apps are up to date, please reinstall Facebook in your iPad Air and refresh this app by restarting your device. Then try and log back into Facebook followed by the game and sign in via your Facebook acc.
I hope the above works for you besides the other suggestions mentioned above.
Please let me know if you need help with other issues in the game.
Thank you 😊
