help receive help from other players

nonnaorne

good evening how come for days I no longer receive help from other players?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/324482/help

Hi and Welcome to our Community

Do you mean Treat Calendar or You not receipt Lives ?

https://community.king.com/en/candy-crush-saga/discussion/247842/treat-calendar-stuck-day-1-not-available

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/324482/help

Welcome to Sweet King Community! 👑

Mostly of players have asked this problem.

You can check here (Not receiving any Lives or did you lose all stored Lives?) and here (Receiving and sending lives via Facebook - not working!?) to read that similar information by Crazy Cat Lad the Community Manager that I hope you can understand to read it.

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🍭 Have a nice and safety day! Sugar Crush! 🍭

wykoon

Hi there @nonnaorne and good day to you.

Please be informed that something sticky is going on in the Facebook message system these days so many players aren't able to send or receive any lives.

This is being looked into by the Game Team and Facebook, and hopefully get fixed shortly. We will post any updates or news about the issue on this thread.

However, you may try and disconnect the device from internet without exiting the game, wait for a minute or less before reconnecting back to the internet. Play a level and try to send lives to your friends after that.

Please let us know if you need help with other issues in the game.

Thank you for your patience and happy crushing 😊