Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello there @adzip and good day to you.
The first thing you need to do is make sure that your login credential is correct and accurate and that the device is running as smoothly as possible. Please select the device that you are playing on with regards to your issue.
Please let us know whether our recommendations above works and if you need help with other issues in the game.
Thank you 😊