Rank, picture frame and friends have gone!

Lizzbizz

I am in level 1935 and yesterday I noticed that on the leaderboard, the rank bit has gone. I was ranked #1 with 73 (I think) points. My picture frame has also changed and my friends have gone whom normally show when you have completed a level. Please help! Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/327008/rank-picture-frame-and-friends-have-gone

The frame and rank have disappeared for many players. Why your friends are not shown could be because you are not connected to Facebook, so King will have selected them at random. A picture would be helpful

Freddy_

@Lizzbizz HI Again, probably not as all my games except king.com are signed in with my Facebook account always have and i have no profile frame in facebook game and its fully connected as i am still getting my rewards and my friends still show no issues on king.com game

Freddy_

@Lizzbizz Hi Again , Had it confirmed today that The rank and frame are an issue with the game which are being investigated. currently there is no time frame for a fix on the issue though

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/327008/rank-picture-frame-and-friends-have-gone

Welcome to Sweet King Community! 👑

I find similar question here then see some of Game Expert and Superstar has answered to player that I hope this helps. 😉

How about you have clicked on "friends list" on King Games's Facebook Notification? (if you haven't clicked it yet) 🤔

You can check this information here to skip see this one👆

🌶 Hot topics here right now in Candy Crush Saga! 🔥

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@Lizzbizz Hi and welcome, I have the same issue on king.com and facebook. where my picture frame and rank are gone on both devices, but i still have my friends list on both and none of the standard troubleshooting has worked to remedy. yet on my mobile and windows 10 game they are present. Not sure if this may be an issue if it is slowly being removed from the game as win 10 app and mobile app both will need updates to make any changes

Will try to find some information regarding this Monday when CM back in work

Thank you

Lizzbizz

Thank you for replying. Unfortunately I don't have Facebook so unable to do these checks. Thank you for your help in advance.

Freddy_

@Lizzbizz You are welcome and will update the post if i get some firm clarification from the CM regarding this

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/327008/rank-picture-frame-and-friends-have-gone

The frame and rank have disappeared for many players. Why your friends are not shown could be because you are not connected to Facebook, so King will have selected them at random. A picture would be helpful

Lizzbizz

Thank you for your reply. As you can see I only have one friend now! And he is a new player to me. The second screen shot shows my profile in the leaderboard, but you can see the rank is missing. Probably because I'm not on Facebook

Freddy_

@Lizzbizz HI Again, probably not as all my games except king.com are signed in with my Facebook account always have and i have no profile frame in facebook game and its fully connected as i am still getting my rewards and my friends still show no issues on king.com game

Freddy_

@Lizzbizz Hi Again , Had it confirmed today that The rank and frame are an issue with the game which are being investigated. currently there is no time frame for a fix on the issue though

Thank you