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Stuck on loading screen
Candy Crush Saga 1.195.1.1 on iOS 14.4, iPhone XS Max 256GB.
Tried Reinstall the app without del app data, (I don't want lost any item, so not full uninstall app) restart the device several times, same.
My device also have 150GB+ free space.
Same version no problem on my iPhone 6S Plus / 7 Plus,
Any idea? I don't want fully del the app that lost all item.
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Answers
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Hi and Welcome to our Community
Please clear the cache and cookies on your browser to make sure the fix reaches your game.
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Tried, clear Safari Website data at Setting, same result.
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Hello and welcome to the sweet King community.
Please follow the steps indicated
👉 HERE.
If after that your problem persists, please inform us again.
Thanks and keep enjoying
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Hello and welcome, please check your device and game are up to date, if playing via a browser clear the cache entirely. Log out if possible and restart your device. Then log back in and see if this resolves your issue.
If still the same and playing via a browser, try using another browser to see if you have the same result.
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@Yana28 Hi and welcome, If you have tried all the standard troubleshooting tips and nothing is working. you may need to contact customer support to see if they can look into you issue as it may be device specific.
All i can suggest is wait for next update or do a full uninstall, but in doing this you LOSE any BOOSTERS or stored LIVES. It is possible to back you device up to the cloud and restore it from there and you can get all your items back but we cannot guarantee this will work. Although i have done this in the past with no issues.
Please email Player Support directly from the game.
When sending an email directly from the game,
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
You will get an automated reply but reply to this with help needed and you should here something back from customer support in around 3 days
Hope this helps
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Look like u not read my text, just like a support robot, all u said I did it already, anyway thank you for your attention.
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Updated to 1.196.0.1, same stuck at loading screen.
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Welcome.
Did you get this problem on iPad or iPhone?
If so, you will find the latest information here.
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No problem on iPad Air 2, iPhone 6S Plus, 7 Plus,
Problem only appear on iPhone XS Max.
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