Do the bonus gold bars actually exist?

Desireem

I’m super bummed that I have NEVER gotten the promised bonus bars with each purchase. I reached out via email, did not get a response but did get a survey about customer service.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/327905/do-the-bonus-gold-bars-actually-exist

Welcome to Sweet King Community! 👑

How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

If it's still not worked, You should wait for Community Team answer you longer, you don't send your Game ID (How to find your Game ID), so they can help faster about purchase issue. 😊

🌶 Hot topics here right now in Candy Crush Saga! 🔥

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

🍭 Have a nice and safety day! Sugar Crush! 🍭

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327905/do-the-bonus-gold-bars-actually-exist

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.

wykoon

Hello there @Desireem and good day to you.

Seems like you have recurrent issue not receiving gold bars after each purchase. When you received a survey for customers service, it usually means that they have dealt with your issue and request for your feedback.

Perhaps you may counter check whether those gold bars have been refunded to you because only King Support team is in charge in handling issues regarding purchases whilst we are just regular players and members in this Community.

If you still haven't received that gold bar, make sure you follow up with the Support team by replying the same email instead of sending a fresh complain, which may delay the processing time because different person will pick up your case each time you lodge a fresh one.

Please let us know if you need help with other issues in the game.

Thank you 😊🙏