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Game won’t load. Spent $99.99
erratikmind
Posts: 2
Level 1
in Support
My game won’t load after the latest update. I’ve done all the suggested means to restart phone, close app, etc. This has never happened to me. I also have the iPhone 12 so that’s not the reason.
my main issue is I JUST spent $99.99 on the booster package and then then next day is when the app stopped working. I haven’t been able to play for 2 days. I’ve sent emails already, but asking for a refund as I didn’t spend that money to not be able to use the features that I paid for. I’ve sent an email through the King website and messaged on Instagram as well. Also contacted the Apple App Store. Hopefully there is a resolution.
Best Answer
Answers
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@erratikmind Hi and welcome. There is currently an issue with the latest iphones that is being investigated, but we have no time frame on a fix for this at present. You will need to contact customer support regarding your purchase and they should help you with this as the community can not deal with purchase issues
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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