Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
@Jenny_Rogers Hi and welcome, Sorry to here you have had an issue with your purchase. Unfortunately the community cannot deal with purchase issues
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Thanks!