Why is my profile wrong on the game?

Mschiclet

Recently I lost one of my game players and being that I have contact with them I messaged and ask if they stopped playing. They replied saying they were unsure what was going on as I wasn't on hers either but then that day I showed up again but was listed as living in a different country. Why has that been changed. And why are we only allowed to have 3 friends listed to play with when as for lives it shows more friends on that list.

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/330283/why-is-my-profile-wrong-on-the-game

Hello and welcome to the community.

To solve the profile issue:

-First remove the connection to Facebook (on the game’s start menu tap the Settings down to the left > Cogwheel > Log out).

-Then create or login to your King account. Tap again the Settings down to the left and then the orange Kingdom icon. Log in to Kingdom if you have a King account already, otherwise start with choosing a nickname, tap save and follow the steps to create an account.

If the game automatically logged in to your King account when disconnecting Facebook, then just continue to the next step.

-Go to the device's settings and make sure both region and language are correct. Both need to be correct. If you for example have chosen Sweden and Spanish on your device, the game can then take Spain as your country.

-Go back to the game and tap the Settings > Kingdom icon and log out from your King account.

-Tap the ranking feature up to the left on the game map and check that the country is correct beneath the avatar.

-Close the game and wait an hour so the country updates in our system.

-Finally open the game and connect back to your Facebook and the country should be updated. If not, then you will need to keep the incorrect country in your game.

There is a new feature called Candy Connections, please see post below for details:

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

Freddy_

@Mschiclet Hi and welcome, there has been a new feature added to the game and some people have not done this correctly so have lost there friends in the game. The new feature is to be able to add friends to your game easier. So this may be your issue. link to new feature below.

https://community.king.com/en/candy-crush-saga/discussion/281605/game-profile-shows-wrong-country

Try the standard troubleshooting as well to make sure its not a connection issue

Check game and device are up to date, clear the cache from your app store or browser, log out and restart your device and then log back in

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

Thank You