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Need to restore game level. Case14369980069959
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Answers
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Hello and welcome to the community.
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If you had saved the game with your email address at some point, then the levels should be saved on your King account. Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game. If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go click HERE to force the game to connect to your account instead.
Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page HERE to sync the levels over to your new device.
If the game wasn't saved on any account, Player Support can restore your levels manually.
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:
Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away, and your Game ID.
Here's how to find your Game ID.
- Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
- Select the 'My Profile' button.
- On your game profile page, double tap the King logo above, and this should reveal your Game ID.
Hope this helps.
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@Richardthomas Hi and welcome, Is that a case number you have been given from customer support. ?. normally they get in touch with you after around 3 to5 days from your automated message.
Also check you email spam folder as some replies may end up there
If you have any issues regarding this just get back to us
Thank you
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Welcome to the friendly King Community.
You tried to restore your game progress by contacting Player Support, but you did not reply to their email?
If so, you can also restore game progress from the community and for that let us know your Game ID here.
Please also confirm on which exact level you want your account restored.
Thanks!
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