(EDITED by CM - all caps)

manusala

(EDITED by CM - all caps) 

Order number 5907698679

Total € 3.99 Payment made with Microsoft Account, MasterCard ** 9226

OneStore

Extra small offer

€ 3.27

Business suit

The application fails to connect to the server, but when you fix the problem will I be credited with paid points?

THANKS.

Dr. SALA MANUELE

manusala

(EDITED by CM - all caps) 

SALA MANUELE User ID: 10946738045.

BEST REGARDS.

Screenshot (89).png

DR. SALA MANUELE

abdallhali

Gold

abdallhali

Hi

kiara_wael

Hi and Welcome to our Community

Make sure Updated your Game and You can find all info about refunds and broken purchases

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@manusala Hi and welcome, If you have had an issue with a purchase you will need to contact custome support as the community can not deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

As for your server issue would try disconnecting you wifi for 30 seconds and then reconnect to see if this helps. If not and you are playing via the windows 10 app i would try uninstalling and reinstalling to see if this solves your issue

Hope this helps

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/333002/purchase-gold-bar-but-the-app-is-blocked-and-no-points-and-i-receved-the-crredito-on-the-credit-car

Hello and welcome, you will need to contact Player Support.

http://soporto.king.com/contact

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

You will need your Game ID for this.

Here's how to find your Game ID.

1. Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
2. Select the 'My Profile' button.
3. On your game profile page, double tap the King logo above, and this should reveal your Game ID.

Thank you.

manusala

(EDITED by CM - all caps) 

SALA MANUELE User ID: 10946738045.

BEST REGARDS.

Screenshot (89).png

DR. SALA MANUELE