booster

appiera

It is a tragedy !!!! All my hard-earned boosters are gone. Why? I want them back. And my facebook friends have also disappeared.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/333299/booster

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

And how about you have clicked on "friends list" on King Games's Facebook Notification? (if you haven't clicked it yet) 🤔

You can check this information here to skip see this one 👆.

If you have any questions on this game, please ask here (Correct Area) on Candy Crush Support Community. Thanks! 😊

🌶 Hot topics here right now in Candy Crush Saga! 🔥

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🍭 Have a nice and safety day! Sugar Crush! 🍭

Tzvi_Marcu

@appiera You didn't mentioned if you play on a mobile device , if you reinstall the apps.

appiera

no! I play on my PC from Facebook