King Account/Iphone/email

babsblakebabsblake Posts: 30 Level 2
edited April 14 in Support

When I joined the King Community chat platform I used a different email address. The one I am logged on under to play the game on my Iphone (the only platform I have played on) I have always been able to save my progress (maybe I did it through facebook but not positive) I don't want to lose any of my levels or fab5 so how can I figure out what email address I used for my Iphone (I am assuming it was my apple ID address). Do I need to change my king community email address or will my account still sync with two different email addresses/facebook if I am connected via facebook? Hope this makes sense.

Best Answer


  • Hey! Would you like to give us your opinion?

  • Nix66Nix66 Posts: 11,479 Soda Moderator
    edited April 12

    Hi @babsblake It pretty much made sense. 🤗

    You may sync up your Facebook account and your account. You’ll need to figure out which Facebook account you’ve saved your Game progress under.

    Go to / Log into your existing King profile / Select Settings / Select Account / Confirm your password / Select Score and Progression Sync / Enter your Facebook login info.

    Then your progress will be synced for all Kings games on

    Hope this helps!

    🌪We don’t stop playing games because we grow old; we grow old because we stop playing games. ~George Bernard Shaw🌪

  • ipeteipete Posts: 2,338 Level 5

    Hello @babsblake game profile and community profile are different. So you don’t need to change community email.

    No Complaint Today

    I thought all is good 🙄😪

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  • babsblakebabsblake Posts: 30 Level 2

    @ipete I really need some assistance. This is my issue and I am SCARED to progress without assistance. This is what I believe to be true that I can recall from when I started playing Candy Crush Saga:

    I have always used my I Phone to play Candy Crush (current level playing is 2651). All of my levels have saved the progress so I believe at some point I used the connect to facebook option on my phone but not 100% positive.

    I am updating Iphone now to 14.4.2 IOS

    I recently joined the king community (maybe three weeks ago) with a different email address than I use for my apple ID and facebook account.

    Around the same time I joined the community I played a few rounds from my PC on king . com game / candycrush and started at level 1 currently when I login to this platform I am on level 11.

    Yesterday I updated the new version of candy crush from the app store.

    I also synced my Facebook account on the king platform as mentioned above from Nix66 and this is when I began having problems on my iphone and my information has not synced properly I don't think any levels are being saved.

    I do not want to do anything else for fear I am going to lose my fab 5 team and revert back to level 11 and I am currently on 2651. Any troubleshooting ideas to solve my problem and make sure I keep my level and my team?

    My user name on my iphone platform is babsblake

    On king platform I THINK it appears to be BABS

    That's all I have. Thanks in advance.


  • ipeteipete Posts: 2,338 Level 5

    Ok @babsblake Here is what I would do...From your game app on your iPhone, go to Help Center, then on to My Game Progress. Stroll to the bottom, there is Contact Us link for you to directly email to King support team. Tell them that you are supposed to be on level 2651 not level 11. They should be able to fix it for you. Good Luck Babs.

    No Complaint Today

    I thought all is good 🙄😪

    Please bring back BGH v1.0

  • babsblakebabsblake Posts: 30 Level 2

    @ipete just want to clarify on my phone I am on 2651 but nothing is correct anymore this was before anything was messed with I have a profile picture and player.

    Now it looks like this....

    Are you sure your recommendation is the same?

  • ipeteipete Posts: 2,338 Level 5

    @babsblake I’m not sure anymore. I just play soda saga. I never seen those screenshots on my game. You may want to repost your question on candy crush saga support section because you are in soda community. Sorry!

    if I have to guess, you are just on the wrong team somehow. Try to search for a new team and hopefully you will see your old team there. Good Luck!

    No Complaint Today

    I thought all is good 🙄😪

    Please bring back BGH v1.0

  • YoscaYosca Posts: 3,693 Soda Moderator
    edited April 13 Accepted Answer

    Hello @babsblake I see from your screenshots and what you are telling us, you play Saga and you are now in the Soda Community. So I am going to tag Saga mods @Sukanta_Biswas @kiara_wael  @bearwithme @aijaziqbal and ask them if they can help you with this. I’ll also ask to move this thread to the Saga Community, that way you are in the right place.

    Accepted Answer

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  • Freddy_Freddy_ Posts: 51,321 Sweet Legend

    @babsblake Hi and welcome, ~You community email ahs nothing to do with you game account, they are two seperate things and your community email is not linked to any of your games in any way

    Thank you

  • babsblakebabsblake Posts: 30 Level 2

    @Yosca Thank you I am not sure how I got in soda chat but realized that last night.

  • Nix66Nix66 Posts: 11,479 Soda Moderator

    Hi again @babsblake I would contact Candy Crush Player Support directly from your game.

    Open your Game / Select the pink gear wheel icon in the bottom left corner / Select the “?” / Scroll down and select My Game Progress / Scroll down to the bottom of the page and select Contact Us.

    They will be able to restore your game progress and get you back to the correct level. Good luck!

    🌪We don’t stop playing games because we grow old; we grow old because we stop playing games. ~George Bernard Shaw🌪

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