Purchased more lives. I am still being taken to level 5186

Linda_Mayo-Maza

I played and cleared level 5186 after I purchased more lives...........However I am still being taken to level 5186................I have shut computer down re-loaded and still I am on level 5186...............Not cool since i had to buy help

kiara_wael

Hi and Welcome to our Community

Don't worry! You can click here to follow these steps that I hope nothing this happens :

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Or you can report this to our Player Support Team here. and tell your Game ID there.

Freddy_

@Linda_Mayo-Maza Hi and welcome, Please see post regarding you not moving forward, unfortunately all you can do is replay the level

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Please note as you have made a purchase you can contact customer support and they should help you with this

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps