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won 5 free life but did not receive them

creswell
creswell Posts: 27

Level 3

edited May 2021 in Support

more than once i have won 5 free lives but because i have purchased $ unlimited life and am or was still using that purchased item i did not receive it. why would they not be banked somewhere? Or are they added to my unlimited life time and i did not notice it?

Best Answers

  • Werner_Cichy
    Werner_Cichy Posts: 30,096
    Answer ✓

    Unfortunately, that doesn't help if you have 5 lives, or lives indefinitely, the lives won expire. Only 5 can be saved. With players at the top there are sometimes 6, due to the win sreak. However, lives received from other players are saved for later. You can pick them up later.

  • Alienscar
    Alienscar Posts: 16,461
    Answer ✓

    Unless someone like @Freddy_ knows different you can't have more than five lives at a time. If you purchased your unlimited lives at a time when you already had a full set of lives then any lives you won would just be wasted. lives won aren't added to your timed unlimited lives and any number of lives that would result in you ending up with more than five lives are lost and aren't stored anywhere.

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @creswell Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

    For any missing rewards

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this

    https://soporto.king.com/contact

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

    Hope this helps

  • kiara_wael
    kiara_wael Posts: 156,974

    Hi and Welcome to our Community

     Please email this to our Player Support Team here. and tell your Game ID there.

    Thank you.

  • Werner_Cichy
    Werner_Cichy Posts: 30,096
    Answer ✓

    Unfortunately, that doesn't help if you have 5 lives, or lives indefinitely, the lives won expire. Only 5 can be saved. With players at the top there are sometimes 6, due to the win sreak. However, lives received from other players are saved for later. You can pick them up later.

  • Alienscar
    Alienscar Posts: 16,461
    Answer ✓

    Unless someone like @Freddy_ knows different you can't have more than five lives at a time. If you purchased your unlimited lives at a time when you already had a full set of lives then any lives you won would just be wasted. lives won aren't added to your timed unlimited lives and any number of lives that would result in you ending up with more than five lives are lost and aren't stored anywhere.

  • creswell
    creswell Posts: 27

    Level 3

    thank you everyone for such a quick response 😁 to my question. I just love this community 💛

  • Freddy_
    Freddy_ Posts: 68,477

    @Alienscar Hi, Yes i totally misunderstood the question lol, but do not think it would matter with this issue if you had full lives but some test groups of players do have up to 8 lives when they have the one extra life from master trophy feature. Not me but have seen a couple in the community with it

  • godchosen
    godchosen Posts: 21

    Level 3

    Yes

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