Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Lost all my 5750 levels
Options
Answers
-
Hello @Kamel_Haider please seee if this article from the Help Center helps you with your problem
The progress I've made isn't showing in my game. How do I get it back?
By King GamesLast Updated: May 6, 2021
Other Languages
English
Provided you've been saving your progress, you can recover it again. The first step is to identify how you saved your progress before.
If you used a King profile, go to the settings menu and tap the orange King icon, then just submit the email address and password you saved when you set up your King account. Once done, you should find your progress returns. If you'd like more guidance on how to create a King account, a separate article about 'What is a King account and how do I create one?' can be found in this Help Center.
If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.
If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.
If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King account or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!
-
Welcome to the friendly King Community.
You have already found some helpful tips in the above link which will help you to get back your lost game progress easily. Moreover, if you have already saved the game with Facebook and you have used multiple Facebook accounts on the same device, you may face this problem.
In that case you will find HERE a few steps through which you can get back your game progress.
Thanks!
