can no longer see friends or send lives

LitheLady

last week my friends stopped showing up on my Win10 app. I have the latest version. What happened?

Freddy_

@LitheLady Hi and welcome, Do you have the new candy connections feature

More information below

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

thank you

kiara_wael

Hi and Welcome to our Community

Also please check this page

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

LitheLady

I chose all my friends a few weeks ago, and they showed up until last Wednesday then nothing. apparently my selection didn't "hold"

Freddy_

@LitheLady Hi Again,

Try checking your game and device are up to date log out and restart your device and then log back in and see if it resolves your issue

If not check you facebook settings and make sure all web and app game settings are set to enabled.

If still does not help think you will need to wait for the candy connection feature to be full yactive to be able to get your friends back in your game

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/338757/can-no-longer-see-friends-or-send-lives

Welcome to the friendly King Community.

The game app may lose connection to the server for a variety of reasons, in which case you will unable to lives exchange, also you may missed friends in your game. In that case you need to follow the initial troubleshooting steps and I have given the steps below.

Check app update - Log out game - Restart device - Open game and Log in.

If you encounter an error message while following the steps above, keep a screenshot of it also let us know if you get the solution by following the steps.

We look forward to hearing from you.

Thank you.

LitheLady

I logged out of game. I restarted computer. I opened Win10 game. I accepted Terms. I signed in. Still showing only me. Tried same routine signing in with King account instead of Facebook. Still showing only me. Next steps?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1584220#Comment_1584220

At this point you don't have to do anything and keep playing the game. I hope your friends will be updated on your leaderboard in a while.

If not, let me know again after 12 hours 🤗

Thanks!