Why do I not get Vedio's to help with hard levels

LetlhogonoloNolo

Please assist why do I not received as Vedio to help with hard levels ?

LetlhogonoloNolo

Thank you very much

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/342025/why-do-i-not-get-vedios-to-help-with-hard-levels

Welcome to the friendly King Community.

The help we get from watching ad videos belongs to the test group and there is no guarantee that this feature will always available or at every level. You will find more detailed information about it HERE.

Thank you!

Freddy_

@LetlhogonoloNolo Hi and welcome,

The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems

To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible

Thank you

LetlhogonoloNolo

Thank you very much