![](https://us.v-cdn.net/6030983/uploads/ND8BJN6WXNOW/tiffiquestion.png)
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
Please assist why do I not received as Vedio to help with hard levels ?
Thank you very much
Welcome to the friendly King Community.
The help we get from watching ad videos belongs to the test group and there is no guarantee that this feature will always available or at every level. You will find more detailed information about it HERE.
Thank you!
@LetlhogonoloNolo Hi and welcome,
The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems
To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible
Thank you
Thank you very much