Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Were you playing through Gameroom by any chance? If you have reset your tablet to factory settings and something has stopped working this is most likely because it relies on software that isn't standard. Try downloading a free flash player and see if this solves your issue.
Please note that if you were playing through Gameroom this is no longer supported.