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“Levels this week” leader board issue

wsw201009wsw201009 Posts: 18 Level 2
edited July 26 in Support

Hi there,

the levels this week leaderboard is abnormal for the past few weeks ! Refer to the attached screen capture, a player achieved 9723 this week, in addition, the same player achieved 5000 for at least the past 2 weeks. How can this happen? This is a system bug or there is some tricks that most players are not aware of ?

this is Unfair and make this leaderboard meaningless if this were to continue.

Appreciate yr investigation….


Comments

  • Diamond LimDiamond Lim Posts: 52,504 Diamond Diaries Moderator

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    Anyway, I move this thread to Candy Crush Community and waiting for their answer soon. 😉

  • Hey! Would you like to give us your opinion?

  • AlienscarAlienscar Posts: 2,819 Level 5

    This is a system bug or there is some tricks that most players are not aware of ?

    @wsw201009 If by 'trick' you mean cheat then I would say yes there probably is a way to cheat the game that most players aren't aware of. I would also add I can't imagine why anybody really wants to cheat their way to the top of a match 3 game. It is not like me it wins you anything of value.

    If it bothers you then I would suggest all you can do is to contact King directly via the link below


  • wsw201009wsw201009 Posts: 18 Level 2

    Hi there,

    report continue…. Again, the same player achieved 5027 levels last week ! Really annoying….

    @Alienscar

    thanks for yr suggestion. Agree that this leaderboard wins nothing valuable (not even any price now) but this is a game feature, someone like me would love to be involved in this and/or other game features….

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @wsw201009 Hi and welcome,

    All you can do if you think someone is cheating is report it to customer support, but this is probably just a graphics glitch with the feature or maybe the person has had the levels manually restored.

    Either way its not something we can help with in the community and you would need to contact customer support


  • AlienscarAlienscar Posts: 2,819 Level 5
    edited August 2

    Hi @wsw201009 Your screenshot is quite interesting. Andrew has a high score of 9726 which means that he completed that many levels in one week. If it is a graphics glitch as Freddy says then it is a persistent one, which makes it suspicious.

    Out of interest I searched for Candy Crush cheats, and whilst I found quite a lot for gold, boosters, and lives I couldn't see any for levels. I would add that I wouldn't trust any of the advertised cheats as I would guess that their real aim is to get you to download something dodgy onto your device.

    As Freddy says above, unfortunately all you can do is contact King directly using the link supplied by Freddy. Make sure you reply to the automated response that you will receive, and let us know how you get on.

    Edit: As 9726 and 5027 adds up to more levels that exist in Candy Crush unless Andrew is starting from level one each week 'he' can't actually be completing the number of levels shown.

  • wsw201009wsw201009 Posts: 18 Level 2

    @Freddy_ @Alienscar

    That’s my key point, how on earth can one achieve levels more than avail….

    Anyway, appreciated very much yr time to feedback and I did what u suggested by reporting the issue to support

    cheers.

  • hechicerillahechicerilla Posts: 9,081 Ambassador

    Hello 👋

    @Alienscar , @wsw201009 , @Freddy_

    I come to comment something

    They are not always cheats.

    There must be a mistake somewhere. My dear friend @rajdeeptb already communicated it some time ago, and unfortunately I am affected by the error 😔

    Look at this screenshot


    The game says I beat 5000+ levels in one week 🤷 This data appeared in the ranking shortly after I reached level 5000 after playing for many years. When Rajdeeptb reported this, it didn't appear like this on my table, but after a few days, when the game was updated, it appeared on my scoreboard as well. I have not cheated. Never. I don't even know how those traps are made, I don't want to know. Because of that failure, I have not been able to participate in several contests here 😔 so I could not obtain the corresponding badges.

    I am just explaining this so that you understand that these are not always cheats.

    Thanks

  • rajdeeptbrajdeeptb Posts: 4,321 Level 5


    Yes you Are Right. Sometimes it's Technical Glitch

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @hechicerilla Hi,

    Think you misunderstood my answer i do not believe it is cheat probably graphics issue or maybe they have had level restored, but if @wsw201009 believes they are then he can contact customer support, thats his prerogative.

    Hard to tell a cheat or not but i have seen a few here in this community that use hacked games to play. they can get as many gold bars etc as they like.

  • hechicerillahechicerilla Posts: 9,081 Ambassador

    Oh! no dear, I got you right, I just tagged you so you would know about this problem.

    Thanks

  • Sukanta_BiswasSukanta_Biswas Posts: 21,973 Candy Moderator

    Welcome 😊

    Firstly, the game progress is corrupted in some cases and in such cases if the player manually reset his game progress then it may happen.

    Secondly, the player may be playing the game through the hack app, but there is nothing wrong with the leader board. For example, the player started the game 10 days ago and is completing more or less levels every day.

    Day 1 = 1 to 2000 level

    Day 2 = 2001 to 3000 level

    Day 3 = 3001 to 3500 level

    Day 4 = 3501 to 3600 level

    Day 5 = 3601 to 4000 level

    Day 6 = 4001 to 5000 level

    Day 7 = 5001 to 5100 level

    Day 8 = 5101 to 5500 level

    Day 9 = 5501 to 8000 Level

    Day 10 = 8001 to 9500 level

    In that case, what will be the leader board?

    Day 1 = 1 to 100 level - High Score - 100 / Level this week 100

    Day 2 = 101 to 1500 level High Score - 1500 /Level this week 1500

    Day 3 = 1501 to 3500 level High Score - 3500 / Level this week 3500

    Day 4 = 3501 to 3600 level High Score - 3600 / Level this week 3600

    Day 5 = 3601 to 6000 level High Score - 6000/ Level this week 6000

    Day 6 = 6001 to 6100 level High Score - 6100/ Level this week 6100

    Day 7 = 6100 to 6500 level High Score - 6500/ Level this week 6500

    Day 8 = 6501 to 7000 level High Score - 6900/ Level this week 6900

    Day 9 = 7001 to 8000 Level High Score - 6900/ Level this week 6500

    Day 10 = 8001 to 9500 level High Score - 6900/ Level this week 5500

    In other words, it will calculate what you are progressing in the last 7 days, but the high score will never decrease. If you look at its day 8 Leaderboard and day 10 Leaderboard, the total level will not be 12400.

    Depending on the player's Rank, the player has played levels because the rank system is not reset or modify from player support, but I do not believe that this progress can be made so quickly with the original app.

    Also it is possible that if the player manually reset his game progress from Player Support.

    Thanks!

  • Sukanta_BiswasSukanta_Biswas Posts: 21,973 Candy Moderator

    Welcome 😊

    Firstly, the game progress is corrupted in some cases and in such cases if the player manually reset his game progress then it may happen.

    Secondly, the player may be playing the game through the hack app, but there is nothing wrong with the leader board. For example, the player started the game 10 days ago and is completing more or less levels every day.

    Day 1 = 1 to 2000 level

    Day 2 = 2001 to 3000 level

    Day 3 = 3001 to 3500 level

    Day 4 = 3501 to 3600 level

    Day 5 = 3601 to 4000 level

    Day 6 = 4001 to 5000 level

    Day 7 = 5001 to 5100 level

    Day 8 = 5101 to 5500 level

    Day 9 = 5501 to 8000 Level

    Day 10 = 8001 to 9500 level

    In that case, what will be the leader board?

    Day 1 = 1 to 100 level - High Score - 100 / Level this week 100

    Day 2 = 101 to 1500 level High Score - 1500 /Level this week 1500

    Day 3 = 1501 to 3500 level High Score - 3500 / Level this week 3500

    Day 4 = 3501 to 3600 level High Score - 3600 / Level this week 3600

    Day 5 = 3601 to 6000 level High Score - 6000/ Level this week 6000

    Day 6 = 6001 to 6100 level High Score - 6100/ Level this week 6100

    Day 7 = 6100 to 6500 level High Score - 6500/ Level this week 6500

    Day 8 = 6501 to 7000 level High Score - 6900/ Level this week 6900

    Day 9 = 7001 to 8000 Level High Score - 6900/ Level this week 6500

    Day 10 = 8001 to 9500 level High Score - 6900/ Level this week 5500

    In other words, it will calculate what you are progressing in the last 7 days, but the high score will never decrease. If you look at its day 8 Leaderboard and day 10 Leaderboard, the total level will not be 12400.

    Depending on the player's Rank, the player has played levels because the rank system is not reset or modify from player support, but I do not believe that this progress can be made so quickly with the original app.

    Also it is possible that if the player manually reset his game progress from Player Support

  • AlienscarAlienscar Posts: 2,819 Level 5
    edited August 3

    Hello @hechicerilla Like Freddy said I already know that the issue isn't necessarily caused by cheating, but thank you for your information.

    Did your glitch only occur once? As you can see from @wsw201009 screenshot the player has a high score of 9726, but it also shows that he has completed 5027 in the current week. Did that happen to you? That is, after the glitch that gave you 5002 levels in a week were your following weeks also wrong?

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