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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
whether the candy necklace is gone permanently or instantly.thanks
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Lost my Candy Necklace again when I went to play Level 17900. @QueenB @PummyRaj is this fraudulent activity now to become a common practice ?
As I said, I received no response from Player Support. I only received the below when I sent my message:
Hey cookiemae 🙂
Thank you for sharing this and I know it’s frustrating not to see certain features like Candy Royale or the Episode Race, especially as a high-level player.
The way these features work is that they’re rotated among groups of players, allowing the studio to test and balance each feature. This means that while you may not have them now, there’s always a chance you’ll be added to the rotation in the future.
As for the the Candy Necklace, it has been flagged and I have been chasing for updates but seeing that this only happens to very few players and the team has not been able to reproduce this issue yet, it will need more investigation which will take time 😕
We truly appreciate having dedicated players like you, and I’ll make sure to pass along your feedback about how much these events mean to you🍬
Fingers crossed you see them soon 💪
Hi Peter,
I've checked with Player Support and the only registered message they have received is the one with the Ticket #14813016.
Can you please share with me the new ticket# that you should have received when sending the new message via the game app? You should have received another automated response with a new ticket ID.
Thanks 🙂
@QueenB @Peter_Tornaros You are correct Peter. They definitely do not want high level players or those that play on windows 10. @QueenB disregard my post please. Support cannot help nor you I will move on. You will not hear from me again on these issues. Thanks for your time.
@QueenB @PummyRaj I, again, lodged the Candy Necklace problem with Customer Support. I did it exactly as you told me @QueenB. 2 days on, I have not even had the courtesy of an acknowledgement !!!!
I think the never ending quest to extract money from "newbie" players is now the prime aim and higher level players are irrelevant.
@QueenB I never had candy royal as well. It would be nice to get that as well. BTW I have tried not playing new levels in hope that I would get the episode race or the candy royale but that did not work either. ID14207161654. What or how many levels do I not need to play to get these events or to keep my necklace @QueenB ?
@QueenB @Peter_Tornaros I also lose my necklace on a regular basis. I haven't really complained a lot about it. I try and just try to move on but lately it's been getting under my skin. The episode race is something I have complained about for over a year and now to constantly lose my necklace is really beginning to brother me. I can't understand why this cannot be corrected. Since I never get the episode race the lost of the necklace really has effected my game play. @QueenB there must be some way to correct these issue in our game. I play on windows 10. It it just that they cannot fix issues with windows 10? Is mobile more important? Peter has complained many times about the necklace but it's still happening. I kinda figured when they fix his mine would also be fixed but it seems they cannot or will not fix the issue therfore today I decided to add my complaint. On the episode race I see other high level players have it why not me? Am I blacklist for some reason? My ID again is 14207161654 there has been no cheating in my game of 12 years so I can't see any reason for or if I am blacklisted. I need these basics in my game as others have in their's. Necklace and episode race there's no reason not to have those. @QueenB sorry for the long post.
My new message to Customer Support:
I continually keep losing my Candy Necklace and with it my win streak. I have complained about this many times on the Community. A community manager has replied to me advising the Games Studio has been informed of the problem a number of time and that as nothing is done, I should contact Customer Support. I am playing the Win10 version on my PC. My Game ID is 2070040131.
Hey Peter,
I believe you have received the automated response as your message is missing some info such as your Game ID and the device you're having the issue on. To ensure they have all the necessary details of your account, could you try reaching out directly through the game app?
This method includes essential information linked to your game, which helps Support assist you more effectively.
Here’s how to contact them via the app:
Thanks for your patience, and hopefully, this approach will lead to a more personalized response 🙂
My Candy Necklace disappeared again, then reappeared on the next level starting again. This was not because I failed a level , but due to the utter incompetence of the Games Studio
Hi @Peter_Tornaros I do not know what to say about your issue to be honest. When you lose something like the Win Streak, or the Weekly Contest, or the Episode Race through no fault of your own the lack of any real acknowledgment or response from King is galling to say the least.
I know Candy Crush is just a game and shouldn't be taken too seriously, but people take a lot of pride from doing well at pastimes that they enjoy. King has been in this business a long time and they should understand this aspect of their customers behaviour and respond accordingly when mistakes happen.
Personally I think the way in which King refuses to take ownership of the problems is the biggest issue here rather than the game issues.
I know for a fact that they can reinstate a lost Win Streak because when I stopped playing for three weeks when I started again they gave me a three level Win Streak. Now I don't know if this means that they can provide a Win Streak of any value, but it definitely means that when a player loses their Win Streak due to a problem caused by King then they can reinstate a Win Streak at a level higher than zero.
On top of everything else you might be just caught up in the issues that seem to be effecting a lot of players at the moment. No Episode Race and disappearing Win Streak are issues being complained about by a lot of people.
Even Boybinary has been caught up in all of these issues as he lost his Episode Race through no fault of his own. This sort of behaviour is nothing but a cause of frustration for players' as when King removes a feature from your game the very least they can do is reinstate it at the same position they removed it. When Boybinary lost his Episode Race when they reinstated it he was shown as having lost the race. Plainly they had just let the clock continue to run in this case and as the other players are recordings their time was unaffected by the removal of the feature, but Boybinary lost time and therefore lost the race. Totally unfair and exasperating as we know King can remove and reinstate the Episode Race without causing us to lose because they have done so in the past.
All that said Peter you need to understand that King aren't going to change, so you really need to decide if you want to keep playing and therefore validate their behaviours.
Reached out to Player Support and their automated response is totally useless !! See below:
Thanks for writing in! We'll let you get back to enjoying your game. Here's a guide that we think will help you We hope the answer below helps. If not, head over to our Community site. You'll find plenty of players eager to share their tips and tricks for the game. You can find the link at the end of this email.
I'm sorry to hear about your missing boosters. It's frustrating to lose all those hard-earned items. Let me shed some light on what might have happened. Boosters and lives are stored directly on your device's memory, not on our servers. This means they can be lost during a device or game update, or if you reinstall the game. It's also important to note that boosters can't be transferred across devices. If you switch to a new device, this unfortunately means that your boosters won't follow you, even when using the same account. A quick tip: if you still have your old device, your boosters should be right where you left them. Why not use them up to breeze through some levels before moving to your new device? We generally advise against saving up free boosters, as they can be lost. But don't worry, we offer plenty of ways to earn boosters daily, so you'll always have what you need to tackle those challenging levels. We want to hear from you! Look out for our quick survey about our automatic assistant. Please take a few seconds to rate it from 1 to 5 stars. Thank you!
Kind regards,
Ana King Player Support
I totally understand your frustration with the Candy Necklace issue. I’ve shared your feedback with the studio team, but I don’t have the power to enforce any changes directly.
Since this has been an ongoing issue for you, I’d recommend reaching out to Player Support to file a formal report. They can document your experience and escalate it as needed.
I know it’s not ideal, but it’s another way to make sure your voice is heard.
Thank you for your patience and I will continue to push for updates!
My Candy Necklace disappeared again, then reappeared on the next level starting again. This was not because I failed a level , but due to the utter incompetence of the Games Studio @Alienscar
It is useless @QueenB @PummyRaj saying "mirrors" in the Games Studio is looking into it !!
This is fraudulent activity, bordering on theft, and should be reported directly to Management seeing the Designers have absolutely no intention or are incapable of fixing the problem
Peter🤗
I am discussing with QueenB about the issue you are experiencing. Please bear with me🙏
Hello Friends🤗
Sorry! I did not realize that the thread has disappeared! But, no worries! We can access through the link in my comment in "Disappearing Events" Discussion (it is 2nd comment in page 7)
May be you can bookmark the thread OR write something and keep it in Draft! So that, you can access it through Drafts folder? That's what I do😂
That seems to be how they handle things now.
Sorry to hear that @Peter_Tornaros. @PummyRaj did start a thread gathering evidence for the disappearing Win Streak, but it seems to have disappeared now.
Hey @Alienscar The disappearing problem with the Candy Necklace still exists. I have raised it numerous times with @QueenB.
My Candy Necklace still hasn't returned. I am really livid about this and class it as theft !! I compare it to, walking into a shop, buying a carton of milk and after you pay, the store owner takes the milk back off you !! It is unethical behavior at the highest level and the rudeness shown by the Moderators in not replying is disgraceful !!
Hi @kathy1953 Sorry if this is a daft question, but are you sure you haven't received your rewards? I have seen other posts on here about missing Necklace rewards, but it was a misunderstanding and those people did not realise that the Necklace rewards are automatically included in the next level that you play. You don't receive rewards form the Necklace that you can claim.
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…
Yes! The episode we’ve all been waiting for has finally dropped! 💥 The most talked-about feature in Candy Crush gets its spotlight in the latest Crush & Tell, where our very own Alena, Senior Product Director dives deep into the messy truth, the big decisions, and the surprising player feedback that helped shape the Fish…
We know there’s a lot that still needs fixing, and your feedback, both the good and the not-so-good continues to help us understand what matters most. But today I wanted to flip the question for a moment: 👉 Is there anything that you feel has improved in Candy lately? Maybe a small change you noticed, something that…
Hello fellow candy crushers, I am tired of seeing the "counting up" threads that keep pushing real concerns and complaints into the abyss. I know this may be a long shot but I read this proverb, "A journey of a thousand miles begins with a single step". I wanted to start this thread so that we can all actively express how…
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…
I am not receiving my rewards
How to establish free bars and other
