Candy necklace

cookiemae · November 13

@QueenB I never had candy royal as well. It would be nice to get that as well. BTW I have tried not playing new levels in hope that I would get the episode race or the candy royale but that did not work either. ID14207161654. What or how many levels do I not need to play to get these events or to keep my necklace @QueenB ?

Peter_Tornaros · November 13

https://community.king.com/en/candy-crush-saga/discussion/comment/3196168#Comment_3196168

@QueenB @PummyRaj I, again, lodged the Candy Necklace problem with Customer Support. I did it exactly as you told me @QueenB. 2 days on, I have not even had the courtesy of an acknowledgement !!!!

I think the never ending quest to extract money from "newbie" players is now the prime aim and higher level players are irrelevant.

cookiemae · November 14

@QueenB @Peter_Tornaros You are correct Peter. They definitely do not want high level players or those that play on windows 10. @QueenB disregard my post please. Support cannot help nor you I will move on. You will not hear from me again on these issues. Thanks for your time.

QueenB · November 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3196259#Comment_3196259

Hi Peter,

I've checked with Player Support and the only registered message they have received is the one with the Ticket #14813016.

Can you please share with me the new ticket# that you should have received when sending the new message via the game app? You should have received another automated response with a new ticket ID.

Thanks 🙂

QueenB · November 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3196330#Comment_3196330

Hey cookiemae 🙂

Thank you for sharing this and I know it’s frustrating not to see certain features like Candy Royale or the Episode Race, especially as a high-level player.

The way these features work is that they’re rotated among groups of players, allowing the studio to test and balance each feature. This means that while you may not have them now, there’s always a chance you’ll be added to the rotation in the future.

As for the the Candy Necklace, it has been flagged and I have been chasing for updates but seeing that this only happens to very few players and the team has not been able to reproduce this issue yet, it will need more investigation which will take time 😕

We truly appreciate having dedicated players like you, and I’ll make sure to pass along your feedback about how much these events mean to you🍬

Fingers crossed you see them soon 💪