Why do i keep getting asked for my date of birth?

shellb81

Lazy Vampire. Mine is through the app and not FB so have been completely shut out. No option to make any changes now. 😢

lorcaz

Day 2 of not been able to play, so all my daily plays will have gone back to beginning. So not happy King.com. I play numerous times a day, miss playing. Please get rid of request until its sorted, or sort out asap.

Screenshot (7).png

MandiC

Hi Lorcaz and Shelb81 - I have found a way to get past this bloody screen, try after putting in the day date part press return, I did this through sheer frustration and it turned the continue button green. Hope it works for you and anyone else who manages to read this message.

lorcaz

I play using Microsoft Edge, so tried Chrome. When you come to where it says year, month, date, use drop down on Month, but manually put in others, I was using the up/down to scroll to relevant numbers. Did this on Chrome, let me in, went to Edge to try same thing, but it automatically loaded has usual. Hope this helps.

MoosieMoo

Mandi thanks for your instructions which worked a treat for me. 🙂

shellb81

Mine is an app on a tablet so can't do any of the above as been locked out

16071943

https://community.king.com/en/candy-crush-saga/discussion/comment/1774544#Comment_1774544

I'm going to give that a try, thanks for the tip. I get the same message with Pet Rescue BTW.

shellb81

How are you all able to bring up the date of birth screen again?

I'm on a app on a tablet and have been locked out.

16071943

https://community.king.com/en/candy-crush-saga/discussion/comment/1776738#Comment_1776738

I am on a laptop, so all I do is select Candycrush and the message about my date of birth keeps coming up, I can hear the game tune in the background. However I tried what LazyVampire suggested, highlighted my day of birth pressed enter and hey presto the continue button turned green and I am back playing again.

Nigel_Cleaves

Year of birth should be enough data required. The fact that any date can be inputting without verification makes the new prompt to play pointless. Players have already complained that a wrong (underage) date stops them from playing the game.

More worryingly is King's ability to securely hold personal details. This forum is full of players complaining about bugs in the games.

I freely admit that I have given my birth year but all other data is incorrect.