I am asked for my date of birth suddenly today, and then the screen freezes

jayneromina1203

Suddenly today I am asked for my date of birth. I enter it and press the 'continue' button and nothing is happening! Very frustrating!

kiara_wael

Hi and Welcome to our Community

Sorry for the inconvenience. make sure updated your Apps. and please check this page

https://community.king.com/en/candy-crush-saga/discussion/347443/why-do-i-keep-getting-asked-for-my-date-of-birth

patiloo

asked for date of birth why? then having given it can't continue

LazyVampire

playing (or trying to) on FB and having same issue. I put in my DOB and the "continue" option remains greyed out. So cannot play and cant seem to find a solution anywehere.

Do techs or staff read these posts ?

patiloo

can't carry on after giving date of birth

Poonurse

Same thing has happened to me. I cannot play the game there is no way to continue plus I am losing out on my daily spin! I will go back to day 1 now- very annoying.

LazyVampire

https://community.king.com/en/candy-crush-saga/discussion/comment/1774895#Comment_1774895

after you put your DOB in try pressing enter and see if the grey "continue" button changes to green, allowing you to click on it and enter the game.

welshleeds

playing on FB and having same issue. I put in my DOB and the "continue" option remains grey. So cannot play and cant seem to find a solution anywehere.

Crazy Cat Lad

Hi @jayneromina1203 and welcome to our Community!

Please check the page here for help:

https://community.king.com/en/candy-crush-saga/discussion/347864/main-menu-play-button-unresponsive-game-freezing

arwen777

@jayneromina1203 have you tried typing in each column the year, then the month and then day (as a 2 fig number ) instead of using the arrows? @shuviteer said that this worked for him and then they turned green!