📿 Sam's Streak - "There are connection issues right now..."

Crazy Cat Lad

This error message above seems to appear in many games in Sam's Streak when claiming your rewards.

The issue is being looked into and hopefully fixed soon.

I will post any updates or news about the issue on the page here. Please stay tuned and thanks for your patience!

Crazy Cat Lad

This issue with Sam's Streak has been fixed and has been working correctly the past weeks.

If you have any questions or new issues with Sam's Streak, please post it in our Support section here:

https://community.king.com/en/candy-crush-saga/categories/support

kbaker71913

Sam's sweet streak is saying there is a connection error. I'm connected to the internet. Help!

kiara_wael

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

arwen777

@kbaker71913 I'm having the exact same problem! No other feature of mine has a problem with the internet connection btw!

arwen777

@kbaker71913 I finally found a way around this! I logged into my king.com account (I mainly play on win10 app) and I got the prize from there! After playing an old level, the feature appeared there too!

FoodMom

I kept getting the error message below. I tried restarting my laptop, updating my game through the Microsoft store, emptying all cache, and nothing worked. I finally logged out, restarted my laptop, and logged back in and now my prizes are completely gone from Events. Is there any way for me to get them back?

kiara_wael

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

FoodMom

I did everything you listed and my issue isn't one of the items in the list - it's Sam's Sweet Streak.

hlin92

I am having the exact same problem :( I tried unstalling, login out and in again... nothing is working

Update: the game got updated, the sam's streak event got deleted and I never received my rewards 😕

kbaker71913

I use the app and am logged into it but it still won't work. I just logged out and back in to see if that would work but it didn't

ir18

I have tired everything I feel like and it's not working for me either.