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why do i lose all my lives when we have an update?


  • Nix66Nix66 Posts: 16,374 Soda Moderator
    edited October 13

    Hello @Randall_Henley and welcome to our lovely and helpful Community!

    That should not be the case. It sounds like perhaps it’s your device.

    Have you checked your device that it’s up to date on all software updates? And that the date and time are properly set? Which device do you play Soda on (make, model) and what is your current software version?

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 62,320 Candy Moderator

    Hi and Welcome to the King Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Check also the page here about the Lives.

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