lose all my boosters

whosll

i posted another question yesterday and they told me to do this English so hera i am. In about two weeks ago my weekly race and chocolate booster has stopped working so yesterday i decided to uninstall the app to see if it returns so its normal BUT since a install the game again i could only return to my level (2928) however the problem was not solved and yet ALL MY BOOSTERS were gone, none last and i am very disappointed, cause since my level are so high i really need the boosters to pass through it. Is there anyway a can reclaim it? My game is logged with my facebook account.

Alienscar

Hello @whosll the reason you have lost your boosters is the fact that you unistalled your app. Your boosters are stored on the memory of the device that you play on. By deleting the app you deleted the memory.

Please read the article linked below for more information

https://community.king.com/en/blog/kb/articles/193-why-can-t-i-find-my-boosters

kiara_wael

Hi and Welcome to the King Community

For Chocolate Box .At the moment there are some server related issues with the chocolate box and work is underway to resolve the issue. and Investigated.

You will find the complete information in the link below.

https://community.king.com/en/candy-crush-saga/discussion/349923/chocolate-box-server-error

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please check links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it