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Problema with the Store in app gallery

Wili20201994Wili20201994 Posts: 2 Newbie

Hi, I'm from Honduras, I have a problem with the Store in app gallery, I can't buy anything, what can I Do? The Store never load

Answers

  • Glenn1972Glenn1972 Posts: 15,396 Level 5

    Hello and welcome to the King Community!

    Please check your game is up to date and clear the cache ,log out and restart your device and then log back in and see if this resolves your issue.

    If not while the game is open disconnect your internet for 30 seconds and then reconnect and see if this helps

    Thank you

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 66,064 Candy Moderator

    Hi and Welcome to the King Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    If the problem remains the same, you need to follow the steps below.

    You will find complete information HERE

  • Sukanta_BiswasSukanta_Biswas Posts: 22,530 Candy Moderator

    Welcome to the King Community.

    According to your screenshot I can see that your game has connection related error. You can try to solve this problem by reinstalling the game app after uninstalling it, but uninstalling the game app will cause you to lose all stored boosters.

    Even after doing this, let us know again if you do not find the solution.

    Thanks!

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