Not receiving won boosters

pennymal

Why when I win challenges and therefore boosters, are the boosters not credited to my account? This happens all the time, you say I have won an hour of certain boosters but you don’t actually apply them to my account!

arwen777

@pennymal please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/352986/not-receiving-won-boosters

Hi and Welcome to the King Community

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.