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How do I get help to solve FB loading error?
gladimhere
Posts: 8
Level 2
in Support
I have not been able to play Candy Crush, Candy Crush Jelly, Candy Crush Soda for going on four days now. How do I get help?
None of these games will load in Facebook. I have no clue on how to fix it. I have asked here before. I have asked on FB, no responses!
1
Answers
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@gladimhere you should take a look at the following link:
If you continue having issues after following the steps above, you can always move your progress to king.com by synchronizing your facebook account and play the game there.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
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Hi and Welcome to the King Community
Please check this page . and let me know if this works
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I have updated my browser, tried a different browser, Guess my only option is to transfer my progress to King.com? Will work on figuring that out.
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I am trying to find the settings button at king.com, there doesn't appear to be one.
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Hello and welcome to the King Community!
To find the settings button open your game, then look for the light reddish looking cogwheel. On a mobile it will be in the bottom left corner. That is the settings button
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Ahhh, within a game, then to get my progress over to King.com, does it know that the progress is coming from Facebook?
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Hello @gladimhere , I like your user name!
Sync Facebook game with King.com
Hello and welcome to the King Community!
You can always move your progress to king.com by synchronizing your Facebook account and play the game there.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
Kind regards
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Glenn, I appreciate your help. I think that King is having major issues. I am not able to bring my progress over from FB. That is one way to resolve an addiction, I guess.😉
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Hi @gladimhere
Would you like to contact the Player Support team?
They can help you easily. Just tap HERE to email them.
I hope this will help
Thanks 🤗
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Thank you, Glenn, I did email them. We will see. I like to think I am somewhat tech savvy, but this has me completely confused.
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