How do I get help to solve FB loading error?

gladimhere

I have not been able to play Candy Crush, Candy Crush Jelly, Candy Crush Soda for going on four days now. How do I get help?

None of these games will load in Facebook. I have no clue on how to fix it. I have asked here before. I have asked on FB, no responses!

arwen777

@gladimhere you should take a look at the following link:

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-or-not-loading-on-pc-facebook

If you continue having issues after following the steps above, you can always move your progress to king.com by synchronizing your facebook account and play the game there.

To sync your progress with King.com, please complete the following steps:

• Go to the King website at King.com
• Log in using your existing King profile, or create a new King profile if you don't already have one.
• Click on the ‘Settings’ icon
• Select ‘Account’
• You will be prompted to confirm your password
• Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
• Once complete, your progress will be updated across all King games on King.com

kiara_wael

Hi and Welcome to the King Community

Please check this page . and let me know if this works

https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device

gladimhere

I have updated my browser, tried a different browser, Guess my only option is to transfer my progress to King.com? Will work on figuring that out.

gladimhere

I am trying to find the settings button at king.com, there doesn't appear to be one.

Glenn1972

https://community.king.com/en/candy-crush-saga/discussion/comment/1868081#Comment_1868081

Hello and welcome to the King Community!

To find the settings button open your game, then look for the light reddish looking cogwheel. On a mobile it will be in the bottom left corner. That is the settings button

gladimhere

Ahhh, within a game, then to get my progress over to King.com, does it know that the progress is coming from Facebook?

Glenn1972

https://community.king.com/en/candy-crush-saga/discussion/comment/1868200#Comment_1868200

Hello @gladimhere , I like your user name!

Sync Facebook game with King.com

Hello and welcome to the King Community!

You can always move your progress to king.com by synchronizing your Facebook account and play the game there.

To sync your progress with King.com, please complete the following steps:

• Go to the King website at King.com
• Log in using your existing King profile, or create a new King profile if you don't already have one.
• Click on the ‘Settings’ icon
• Select ‘Account’
• You will be prompted to confirm your password
• Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
• Once complete, your progress will be updated across all King games on King.com

Kind regards

gladimhere

Glenn, I appreciate your help. I think that King is having major issues. I am not able to bring my progress over from FB. That is one way to resolve an addiction, I guess.😉

Glenn1972

Hi @gladimhere

Would you like to contact the Player Support team?

They can help you easily. Just tap HERE to email them.

I hope this will help

Thanks 🤗

gladimhere

Thank you, Glenn, I did email them. We will see. I like to think I am somewhat tech savvy, but this has me completely confused.