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🎬️ Video ads disappearing or not available

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Answers

  • kiara_wael
    kiara_wael Posts: 154,760 Candy Moderator
    edited October 2023

    Hi and Welcome to the King Community

    Are you play Candy Crush Soda ?

    The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • idhamaniezt
    idhamaniezt Posts: 3 Newbie
    edited October 2023

    But to much long,when i get my ads back

  • suhib
    suhib Posts: 1 Newbie

    Why do I no longer see ads in the game?

  • kiara_wael
    kiara_wael Posts: 154,760 Candy Moderator
    edited October 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • Magda_Lela
    Magda_Lela Posts: 2 Newbie
    edited October 2023

    Since I bought a booster I've Lost all ads si o cannot get extra help. You keep answering to other players that we were part of a test group and that we are no longer on it. I have been playing to this Game for 15 years or longer and I always had ads available so I don't beleive what You are saying about test groups .. I just hink that You want our money which is ok somehow Buy You also should give the players who pays the chance yo get ads booster aswell.

  • kiara_wael
    kiara_wael Posts: 154,760 Candy Moderator
    edited October 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • kannan1988
    kannan1988 Posts: 2 Newbie

    Video ads not available for my account. I am connected fb account

  • kiara_wael
    kiara_wael Posts: 154,760 Candy Moderator
    edited October 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

  • Omarjalal
    Omarjalal Posts: 1 Newbie
    edited October 2023

    The ads don't show up for me, please help

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