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🎬️ Video ads disappearing or not available
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Answers
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Hi and welcome to the Community 😀
The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times.
While we cannot add this feature back to your game, we're delighted to hear that you appreciate this aspect of the game.
While it may not be available at all times, we continuously work to bring new and exciting features to the game, and your input helps us in this process.
If you ever miss a particular feature, keep an eye out for updates and announcements within the game. We often introduce these features during special events, so there's a chance they will return in the future.
We hope this clarifies why some features are not available permanently in your game.
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The ad on at the moment is block blast. I’ve seen it 10 times over 2 days. No other ads. It would play forever if I let it. There is no rewards after I finally get out. So I can’t continue with the game & have to start again. I think I’m done & dusted with Candy Crush. If I feel like I’m being forced to pay for something I will not participate. .
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For as long as I remember, I've always had the option to watch up to 3 ads at the end of the game to continue playing- also the option to watch an ad for an extra life when I run out.
All of a sudden starting yesterday, my ads are gone! (Honestly didn't think I'd ever complain about ads disappearing!) But now I only have the option of paying 10 gold bricks to continue playing or to ask friends (or wait I guess) if I run out of lives.
Is this just me having this issue? If so, how might I go about remedying this?
Thx!
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Hello @ashleejen have you made a purchase in your game using real money? If you have this will be the reason you have lost your advert features.
If you haven't made a purchase then the reason that you have lost the advert features could just be down to the way King delivers features to everyone's games. I lost all my advert features in March and they have just returned to my game in October. It could be that you are going through a similar experience to me.
Remember that none of the game's features should ever be considered permanent as King turn them on and off and share them around different groups of players at random
There is nothing you can do to remedy the situation as only King can decide who receives a feature. All you can do is carry on playing in the hope that the advert features return sooner rather than later.
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
