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Hi @reecetom,
Your post goes back to February 2019, so it is an old one. But, just in case other *Newbies or players ask the same question, here is a post by me & others at (CCSS) Candy Crush Soda Saga, dealing with the same question, at:
Should help you or other players on this.
Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀
2/12/2021
Hello everyone and welcome to the sweet King Community.
As many of you comment, the video function as well as all the functions and temporary events of the King games are test features that the Studio randomly launches to groups of players. It is impossible to launch all features at the same time to all players.
We are millions of players and launching a function for everyone would collapse the gameplay, that's why sometimes we have some functions and other times we have others.
Many of you associate in-game purchase with the loss of boosters, features, etc. They are not associated. One thing has nothing to do with the other.
When making in-game purchases, the settings may change, but it doesn't mean you have to lose anything. It is often solved by following these steps: log out, clear cache, reboot device, log in again. You also have to keep the browser and the game updated.
@Tlolo1968 you are not doing anything wrong, don't worry.
I will be here for any clarification or to help with whatever is needed.
Thank you and keep enjoying
I have played this game off and on for YEARS some time around 2012 is the earliest I can for sure at I played back the it was on my pc and now mobile and I had the option to watch ads for extra turns or for an extra spin on the booster wheel for the ENTIRE TIME until one day I decided to blow money and spend it on candy crush. That option watch ads for my rewards immediately stopped as a bonus for spending my hard earned money frivolously now I also have to work harder to progress in my relaxation activity I guess. You can say it isn’t related. I call bullspit. If you can take it away and give it back then please give it back. Prove me wrong.
I would disagree that ad and free boosters disappearing after making a purchase are not connected - having played for nearly 6 years I have always had the options of free boosters etc - only since making my 1st purchase has the option been removed - the game is therefore programmed as such. Please prove otherwise - how to sour a decent gaming experience!
Completely agree that it is not random. I have been playing since 2013 always with boosters available. Last week I spent 99 cents and have not had a booster since. I know it has nothing to do with logging out and in again as they claim since I just bought a new phone-no cache to clear and had to log in to play.
So disappointed I didn’t see this post before I spent the money.