📺️ Video ads not loading/ freezing/ black screen

Crazy Cat Lad

The video ads seem not work fully on all devices or for all players.

We are currently looking into this to find a solution to get the ads back on track.

I will post any news or updates on this issue here on the thread!

Bennihanna

I don't mind watching ads to get extra lives or bonuses but lately they freeze. Normally, you need to watch three ads to get extra lives. I watch one and then the next one freezes and the screen goes black. I have to start playing all over again. What is the problem and, yes, I have cleared the cached, logged out and in and the rest of it.

kiara_wael

Hi and Welcome tp the King Community

It happened to me before, all I did was Check app update - Log out game - Restart Device - Open game and Log in. but will pass this feedback to the Game Team.

Spinnifix

Hello and Welcome

At the moment it is a common problem with advertising.

I'll give you the moderator for further help anyway.

Much luck @kiara_wael

StacyChic

There's a certain AD that plays (watch video to get extra plays in candy crush) but won't actually load and I can't do anything but close and reload game but then I'm often losing that life...it's very annoying

DemonKneeHigh

That I had the Same issue with and still have not figured it out

Glenn1972

Hello @StacyChic and @DemonKneeHigh , welcome to the King Community!

Sorry you are having problems with videos and lives

The issue with video Ads has been reported to Candy Crush Saga and work continues to find a resolve

The information provided to us in the link below will explain more

Tap the words “View Post” in the link below to open ⤵️

https://community.king.com/en/candy-crush-saga/discussion/356849/temporary-connection-issue-2-december-2021

DemonKneeHigh

@Glenn1972 thank you very much

sweetp267

WHAT IN THE ACTUAL F*KK??!!!

Whenever I attempt to play a video all I get is a black screen with an X in the top left. No rewards, no lives. NO NOTHING! If there is a problem with the videos then don’t make them available and stop wasting my time. SMDH

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/358398/video-not-loading-and-losing-lives

Welcome to the King Community.

We've already re-reported the problem to our team and will let you know as soon as we get any new information from my team.

Thank you!

NocturnalSun

https://community.king.com/en/candy-crush-saga/discussion/comment/1940512#Comment_1940512

Yes, happened to me too (around the same time) - most if all bonuses results in crashing the app. Is this being fixed??

Many thanks