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The video ads seem not work fully on all devices or for all players.
We are currently looking into this to find a solution to get the ads back on track.
I will post any news or updates on this issue here on the thread!
This issue with the ads causing the game crashing, freezing or giving a black screen is now fixed.
If you are missing ads completely in your game, please check our thread here:
Video adds not working my phone phone name mi note 5 pro
This is getting worse than ever. Has anything been done? The black screen of death pressing ‘play’ as’ has become beyond frustrating.
So far there's no fix to the Ads freezing and showing a black screen, last post was December and it mentions that someone is looking at it, it's now March 2022 and the problems still persists, is anything being done about this? It is very frustrating
It appears ads have been stopped altogether now, no more watching dopey ads, for dumb games that appear even worse than CC.
@Crazy Cat Lad I will post any news or updates on this issue here on the thread!
December 2021
Just watched an advert to gain moves for a Hard level that only had three jelly left to collect.
Half way through the advert it crashed my game causing the game to restart. No moves gained and lost a life.
Surely we are due an update after fourteen months of the same issue.
At the very least the designers should stop us losing a life when the game crashes.
Yet here we are, 13 months later and the same issues persist. I bet the ability to spend money hasn’t been affected ?
@kiara_wael I'm still having this problem with ads that bounce across the map screen. I don't loose a life just time from logging out and back in again. When I have a timed booster going I don't open them anymore.
Thanks!😀
Hi and Welcome to the King Community
Please check this page for informations
The videos don't play and the screen goes blank when I try to get more moves to complete the levels. This only started happening a month ago. Sometimes the first video will play and then it will freeze, sometimes it will freeze after the second video. Please help.
Sorry for the Inconvenience, The issue with video Ads has been reported to Candy Crush Saga and work continues to find a resolve, the information provided to us in the link below will explain more
Seriously candy crush? This issue is still happening, no amount of updates is working, no adblock enabled etc etc etc. I have lost so many game opportunities because of this. Acknowledge that it is a real problem on your behalf and just FIX IT!
Having the same problem with adverts causing the screen to go blank or exiting the game. This means that on levels I was likely to win, I don't and get stuck on that level and loose my win streaks. I trust this will be resolved very soon, and the players affected will get bonuses or similiar because of the inconvenience.
Plaese check this page there is same issue here
Every time I click to watch a video to gain extra lives, the screen goes black. Same thing happens when offered to watch a video for extra moves…..screen just goes black. This just started happening, but I don’t know what to do to fix it.
I don't mind watching ads to get extra lives or bonuses but lately they freeze. Normally, you need to watch three ads to get extra lives. I watch one and then the next one freezes and the screen goes black. I have to start playing all over again. What is the problem and, yes, I have cleared the cached, logged out and in and the rest of it
Hi @HariNH3
The ad feature to get free moves is a random thing. Not all gets the benefit of watching them.. Maybe you will have it some other time.. enjoy still your games and good luck!🤗
Welcome to the King Community.
There are some issues with the AD feature in the game at the moment and the issue has already been reported. Stay tuned HERE to get the latest information and new information on this topic😊
Thank you.
This feature is only available to some players.
Calling a fellow helper: @lindark ! She can show you some tips.
Ad watch not working
New here? Sign in or create an account to join the fun.
I don't mind watching ads to get extra lives or bonuses but lately they freeze. Normally, you need to watch three ads to get extra lives. I watch one and then the next one freezes and the screen goes black. I have to start playing all over again. What is the problem and, yes, I have cleared the cached, logged out and in and the rest of it.
Hi and Welcome tp the King Community
It happened to me before, all I did was Check app update - Log out game - Restart Device - Open game and Log in. but will pass this feedback to the Game Team.
Hello and Welcome
At the moment it is a common problem with advertising.
I'll give you the moderator for further help anyway.
Much luck @kiara_wael
There's a certain AD that plays (watch video to get extra plays in candy crush) but won't actually load and I can't do anything but close and reload game but then I'm often losing that life...it's very annoying
That I had the Same issue with and still have not figured it out
Hello @StacyChic and @DemonKneeHigh , welcome to the King Community!
Sorry you are having problems with videos and lives
The issue with video Ads has been reported to Candy Crush Saga and work continues to find a resolve
The information provided to us in the link below will explain more
Tap the words “View Post” in the link below to open ⤵️
@Glenn1972 thank you very much
WHAT IN THE ACTUAL F*KK??!!!
Whenever I attempt to play a video all I get is a black screen with an X in the top left. No rewards, no lives. NO NOTHING! If there is a problem with the videos then don’t make them available and stop wasting my time. SMDH
We've already re-reported the problem to our team and will let you know as soon as we get any new information from my team.
Thank you!
Yes, happened to me too (around the same time) - most if all bonuses results in crashing the app. Is this being fixed??
Many thanks
Obviously the coding has been tweaked. Cannot play SAGA consistently. Waste of time and effort.
There a probled when playing ads the screen be black like photo attacded
I have updated the Candy Crush app, restarted my phone and it still crashes after one ad. This is frustrating since I have used boosters, try to watch ads for another turn and in the middle of it the screen freezes and I have to start all over. Can somebody help? Or at least tell me if this is an ongoing problem and I should just be patient. I'm tired of losing boosters.
Please check this page for Informations
Yes, they are playing around with the coding. All these stupid new candies, games, challenges just make it harder to just play. It's simple - let us play the game and stop changing the rules all the time. The stupid new chocolate box messed us up for weeks, now it's back, and now the ads don't work. Great for the advertisers who are paying King a bundle to get their products advertised. They should be complaining too.
@Bennihanna Or at least tell me if this is an ongoing problem and I should just be patient. I'm tired of losing boosters.
Hi Bennihanna, the issue with adverts freezing, or crashing the game is an ongoing issue and it has been occurring for over a year now.
Imagine how mad you would be if you just needed that one last move to win and you chose the video ad......
Also there's someone who ragged at ccs so much she broke the front glass of her ipad screen: https://www.youtube.com/watch?v=BsGjErVlln8&ab
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
