Anyone else have a problem with their Chocolate Box yesterday

Carol-38

Hi@Hell66 yes that's what I normally do but on this occasion it didn't work. So I contacted King who checked my record and told me it wasn't showing. They are not being very helpful.

unknownh24g

https://community.king.com/en/candy-crush-saga/discussion/363860/anyone-else-have-a-problem-with-their-chocolate-box-yesterday

Yes. It's true. Me too didn't receive the gold bars(It showed 20 first, later 10, but I didn't receive any). It's too glitchy and they've removed the silver box too.

Deryck

Update: things did work out for me, but not smoothly. 😅

They credited my 10 missing bars to the wrong account (my other one), which I don't quite get as I included screenshots showing what the gold bar # was initially and then after receiving the bars from the choco box--a # that's different from the total gold bars on my other account.

It could be that using my associated email account with the account that received the credit confused them, but if that was the case, they could've asked about why the gold bar count wasn't matching in my screenshots. 😐️

Overall, the end result was more than I was expecting, so I can't really gripe after the fact. 😂

Sorry your situation's going nowhere.

Carol-38

Hi@unknownh24g I'm sorry you also had a problem receiving your gold bars. Did you do anything about it?

unknownh24g

https://community.king.com/en/candy-crush-saga/discussion/comment/2049251#Comment_2049251

No. At that time I thought I would receive them later(Usually I receive them after episode race). So I didn't care much about them.

Carol-38

Well King are completely ignoring me now. They've probably all got yellow stickers on their desks saying if this one emails again don't bother replying.

The good news is I completed another chocolate box this morning which had 10 gold bars and I have received them.