Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community π₯°
Sorry for the inconvenience and the studio is aware of the issue.They are investigating the cause of such problem and details can be found in the link below.
Thank you.
Today I lost 100 gold coins
I lost my life and my progress points I can no longer continue
I sat for hours here and didn't find a solution How will I know when the problem is over
If you feel Gold bars have been lost without your use, you should contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Thanks!
Lost gold coins due to black screen and ads problem
I'm sorry to hear this is happening in your game π
May I ask if you have tried reinstalling the game app? Can you also ensure enough storage is available on your device to help improve the game performance?