Back screen

FIRAS8u

Video ads not loading/ freezing/ black screen

I lost a lot of lives

I lost a lot of points

I lost a lot of gold

I'm so angry

I'm starting to get bored of her

My phone. Redmi note 10 pro max

pillow6

Go here. https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/379736/back-screen

Welcome to the King Community 🥰

Sorry for the inconvenience and the studio is aware of the issue.They are investigating the cause of such problem and details can be found in the link below.

https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen

Thank you.

FIRAS8u

Today I lost 100 gold coins

I lost my life and my progress points I can no longer continue

I sat for hours here and didn't find a solution How will I know when the problem is over

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2322973#Comment_2322973

If you feel Gold bars have been lost without your use, you should contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Thanks!

FIRAS8u

Lost gold coins due to black screen and ads problem

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/comment/2322927#Comment_2322927

Sukanta and @pillow6 the discussion you have linked is closed and says that the issue is fixed. It does not say the issue is being investigated.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2322973#Comment_2322973

I'm sorry to hear this is happening in your game 😕

May I ask if you have tried reinstalling the game app? Can you also ensure enough storage is available on your device to help improve the game performance?