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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
It was fixed over weekend but constantly getting the black screen again today. Please fix this. Quitting app does not clear problem
Back to normal over weekend, but same problem this morning
Issue still not resolved, I am using an Apple iPhone.
I’ve been having the black screen issue for the last two days.
Same! I know I’ve reported it already…I finally reached Level 10,000 and was thinking of deleting the game. This issue with the Ads being an option, but not showing up is not helping. I’m giving it one more day, if it’s not fixed, I quit. It’s supposed to be relaxing??? Not lately.
Where’s tech support? Why isn’t this issue being fixed? It’s been over a week now for me.
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon. You can check HERE to get the latest information.
Thank you.
Everytime I play and it goes to commercial I get a black screen and lose my game I was playing
When will this problem be addressed
When will this be fixed it’s very frustrating
Game still isn’t working it’s getting very frustrating to say the least
I’ve been having the same problem for several weeks, I have reported the issue several times. They are probably tired of hearing from me… However, the problem continues to occur. It’s very frustrating 🥴
You’re not alone. It’s been a problem for many players since the last update on August 18. Nothing is being done about it. Player support has not been helpful. I’ve been trying to get the problem resolved on my iPhone for 6 days now.
What is going on with Candy Crush can’t get videos the screen goes black have to shut down to get back to the game.I’ve never had problems with this now it’s constantly doing that
That didn’t work
I don’t get adverts after update
These are the screens I get
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported for more info Here
After partially completing a level and I go to watch add to get extra moves my screen goes black and I have to kill the game. This has been happening for 2 days now, and was happening approx 10 days ago, but seemed to get resolved until now again
Same issue here on iPhone 13. Select the ad, no ad shows, just the black screen with white banner on top - I have to close my game and restart it or I try shutting down my phone and restarting; that’s not alleviating the issue now - it was earlier this week. So, safe to say, it’s not fixed yet. It’s extremely frustrating!
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All ads
13981 extra play commercials are black and you have to close out of the game to get out of the black, nothing commercial.
Thank you for the feedback , This issues has been reported Here
I attach a screenshot at Level 14046 on above topic. It started at Level 14044. On clicking this blank window to watch ad, my android phone showed a 'black screen'. The only way to continue playing is to restart the phone.
IT team please check. Thank you.
Every game from 13981 on does not work properly. All the adds for extra plays are black. Frustrating.
I'm having the same problem on my android phone, started a few days ago. It's very frustrating when you just need a few more moves to win. Please fix this.
We are very sorry for your inconvenience😒 Actually there was some issue related to ad video and the issue has already been resolved HERE but I'm not sure if the problem has recurred so we will report your issue to our team as well.
However, you can follow the troubleshooting steps below to see if your issue is resolved.
Check app update - Log out game - Restart device - Open game and Log in.
After following the steps, be sure to let us know again if the problem persists.
Welcome to the King Community🥰
Thank you for reporting with screenshots😊However the problem has already been reported and work is underway to fix it.
In case you get the problem again just restart the game and hopefully your problem won't reoccur.
@Sukanta_Biswas
Power 'off/on' phone to restart game at same level but problem is still there. Nothing's gonna help it now.
It's a temporary issue with the game and we will let you know here as soon as we get any information regarding the solution😊
Thank you for your patience🙏
This issue is ongoing and very frustrating! Please fix this! Using iPhone August 2023
If I click watch ad, there will be no video but just a black screen and I won't be able to progress from there.
Is there something I need to do? When I click on Watch ad, the curtain opens, but the screen is black.
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here
It’s fixed. Thanks!
I just lost my game and will probably lose race because I can’t get rewards. Help!
I can’t watch the ads on my extra moves. I just keep getting a black screen.
Because for some reason today is not here yet. Currently my local time is 6:36 pm and I usually log in between 7 and 8 pm local time.
Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
1st, look how TERRIBLY MISERABLE my map is. My gold of 1500 within like few weeks, just thrown away uselessly cuz of "every single" SUDDENLY APPEARING EXTREME TERRIBLY HARD levels as "real real" HELL, literary deleating 10 ~ 600 gold in 1 GAME, & now hearts too 💔💔💔💔💔. So as U can see my 1500 of gold dropped to 1 within FEW…
I have been on level 9292 for 3 weeks now!!! Why is it not giving me a chance to win without buying lives???? I play this game every day and I am no longer having any fun. Please help.
I have been trying to passando level 10611 for two days, but there is no yellow candy. I can see other players are having the same problem
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
