Black screen when watching ads - 🚫 Issue reported!

Neeners66

https://community.king.com/en/candy-crush-saga/discussion/comment/2734349#Comment_2734349

All ads

ellenteft

13981 extra play commercials are black and you have to close out of the game to get out of the black, nothing commercial.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback , This issues has been reported Here

Granny_Chow

I attach a screenshot at Level 14046 on above topic. It started at Level 14044. On clicking this blank window to watch ad, my android phone showed a 'black screen'. The only way to continue playing is to restart the phone.

IT team please check. Thank you.

Screenshot_2023-08-18-23-56-06-696_com.king.candycrushsaga.jpg

ellenteft

Every game from 13981 on does not work properly. All the adds for extra plays are black. Frustrating.

Kathylc

I'm having the same problem on my android phone, started a few days ago. It's very frustrating when you just need a few more moves to win. Please fix this.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2757140#Comment_2757140

Welcome to the King Community 🥰

We are very sorry for your inconvenience😒 Actually there was some issue related to ad video and the issue has already been resolved HERE but I'm not sure if the problem has recurred so we will report your issue to our team as well.

However, you can follow the troubleshooting steps below to see if your issue is resolved.

Check app update - Log out game - Restart device - Open game and Log in.

After following the steps, be sure to let us know again if the problem persists.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415260/blank-window-in-keep-playing-watch-ad

Welcome to the King Community🥰

Thank you for reporting with screenshots😊However the problem has already been reported and work is underway to fix it.

In case you get the problem again just restart the game and hopefully your problem won't reoccur.

Thank you.

Granny_Chow

@Sukanta_Biswas

Power 'off/on' phone to restart game at same level but problem is still there. Nothing's gonna help it now.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2757359#Comment_2757359

It's a temporary issue with the game and we will let you know here as soon as we get any information regarding the solution😊

Thank you for your patience🙏