unable to purchase gold bars on candy crush sage from the royality site

tonyandbud

where can i find it again?

IsaacAbiola

Sorry hope you know that if you don't have gold bar normally you will have to purchase it with real money from your account

tonyandbud

yes, i know. however, i am only able to purchase from the royalty site. when playing the game, i cannot purchase at the store as i continue to get messages saying PEX NOT FOUND.

tonyandbud

this is the message i get everytime i try to purchase while playing the game.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2551359#Comment_2551359

How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/395217/unable-to-purchase-gold-bars-on-candy-crush-sage-from-the-royality-site

Very sorry as unfortunately it's ended already. Check this information here, thanks! 👇

https://community.king.com/en/candy-crush-saga/discussion/391738/the-royalty-program-is-coming-to-an-end

Doondie

https://community.king.com/en/candy-crush-saga/discussion/395217/unable-to-purchase-gold-bars-on-candy-crush-sage-from-the-royality-site

Hello, Ms Newbie,

Welcome to the forum! 👋

If you like to make a purchase, you gotta do it inside the game app. The Røyalty program is closing down in a couple of days. You shouldn't received a farewell gift the rest of us didn't get.

Just a reminder that making a purchase disables video ads on your account.

Good luck! 👍

tonyandbud

https://community.king.com/en/candy-crush-saga/discussion/comment/2551711#Comment_2551711

I am not looking for any special gifts. The only way I was able to purchase gold bars is on the Royality site. Unable to purchase them when I am playing the game in that store. No one seems to be able to help me when I send a copy of the message I get when trying to purchase. What is PEX NOT FOUND?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2564142#Comment_2564142

Hi and Welcome to the King Community

Are you play Candy Soda ? Ill tag Soda Mods @Pitty_Kitty , and no worries this post will moves to the correct forum . Thank you !

Pitty_Kitty

Hello @tonyandbud and welcome to King community!

thanks for sharing a screenshot

This error message appears to be on Microsoft end. It is your Microsoft account that handles your in-app purchases in all apps downloaded from Microsoft Store, including Soda app; your payment details are saved in your Microsoft account.

Check out these tips , they might help you. If you need further help, you might need to contact Microsoft Support team here

Hope this helps 🙂

Pitty_Kitty

Also @tonyandbud I advise to check for Windows updates and Soda app updates in your Microsoft Store provided your device has more than 2 GB of free storage

I see your Soda town has the summer theme but the current theme in Soda is about Love Season and has wintery background.

Your Soda app might need to be updated 🙂