Winter Event Top Climber Prize cannot be claimed

lelensp

Who among you is having an issue of unclaimed prize in the Winter Event blue candy collection.

I made it to the top but the top climber button in the event is not functioning. Its not a network issue.

Hope this is not another glitch that cant be fixed.

@QueenB hoping for your kind attention on this matter.

My friend @Diamond_Lim can you help me please in asking other’s opinion on this.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/396031/winter-event-top-climber-prize-cannot-be-claimed

Hello again! 👋😊

Thank you for your asking this event problem. 🤗

Yeah! I see some players asked this event problem too. Let @QueenB check it first then how can answer and help us about this event problem. Please be patience waiting and thank you for your asking this event problem again. 🤗

lelensp

https://community.king.com/en/candy-crush-saga/discussion/comment/2559667#Comment_2559667

Thank you my friend @Diamond_Lim

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2559672#Comment_2559672

You are welcome. 😊

quekkc

I am quite certain that I am the top climber in my group.

When I login to claim the prize, it wasn't responding.

I clicked on the MAP and then back to the EVENTS tab. Top Climber icon just disappeared.

lelensp

https://community.king.com/en/candy-crush-saga/discussion/comment/2559685#Comment_2559685

I even played a level with blue candies to check if its a network issue. Still its not responding.

And I am sure I am on top too about 20thousand ahead from the next player.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/396031/winter-event-top-climber-prize-cannot-be-claimed

Thank you so much for letting me know about this!

I can confirm that the Top Climber event ended yesterday and you should have received your rewards today.

If you happen to play on more than one device, make sure you open the game on the device you wish to have the rewards on.

Apologies for the trouble and hope you receive your rewards soon in you game 😉

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2559685#Comment_2559685

Hi there 😀

As mentioned, the event did end yesterday and according to our system, your rewards got paid out today and should be available the next time you open your game on Facebook platform.

Can you please confirm you have received your rewards?

Thanks!

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/2559905#Comment_2559905

No, I did not receive. It's all right. Hopefully it won't happen again.

Anyway, thank you for your response.

Peter_Tornaros

3 hours left this week and Top Climber disappears, play a game and it reappears in one of the 2 forms below. This glitch was pointed out weeks ago !! Will it disappear again when I go to collect my prize in 3 hours ???

quekkc

I managed to collect my rewards this time.