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My account has totally glitched.

Zeszmek
Zeszmek Posts: 9

Level 2

edited March 2023 in Support

Post an update installed today my account has completely glitched. It has lost all my progress, over 10 years of progress...I am , seriously, unhappy. Please fix this.


Comments

  • Diamond_Lim
    Diamond_Lim Posts: 168,387
    edited March 2023

    Welcome to Sweet King Community! 👑

    Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    Also check out [Android] Why have you lost your progress in the game here!

    If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

  • Diamond_Lim
    Diamond_Lim Posts: 168,387
    edited March 2023

    Hello again! 👋

    Great news! This issue has now been solved. If you have been affected you need to go to the Google Play Store and update the game to the latest version. 😉

    Then you can reconnect your Facebook/Kingdom Account then you can continue playing next new levels on this game while we hope will not losing your level progress. 😊

    If it's still not worked after try following these steps above, you click here to try follow these another troubleshooting steps of this problem that we hope will not losing your level progress while you can continue playing next new levels on this game! 😉

    Cheers! 🤞😊

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