Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
❗️ [Android] I lost my progress and booster in the game! (UPDATED!)
Comments
-
My account is failing to log in
0 -
In google play store it says the app is not available in my region (Malawi) and when I try to login it says " T
here is a connection error. Try again in a bit" what should I do
0 -
Hello @quokka98373 - I am very sorry to hear that players have lost their saved gold bars and boosters. However, we have always stated let players know that the studio servers only have room to store your progress and your purchases (whether gold bars and/or boosters). Any free boosters/gold bars that you win and save and also lives that you are given, are stored locally on your device. That is why we always say deinstalling the game should be a last resort because you will lose these saved items, and it is also why we recommend using them instead of saving large caches of them.
Also when you change from an old device to a new one, those items on your old device are usually lost. I personally have been able to transfer them to a new device by saving all the info on my old device to the cloud and then reinstalling the new device from the cloud (but I play on an iPhone).
However in this case, if the items were lost due to a studio directed reinstall, it sounds like (from the comment by the CM, @Novapichu ) that the studio may be trying to help restore the lost items.
1 -
Hi,
We are currently working on a way to restore the lost boosters, thank you for your patience and understanding you will hopefully soon see your boosters back into the game.
2 -
Yes, you are right! We now identified a new Issue with boosters got reset, thank you for highlighting this and I have not updated the thread again! We are working on giving you all the booster back that you lost!
0 -
after update my game on 28th maret, all my booster is gone, only gold still keep... does any one same situation? and how to recovery my booster...
0 -
Hi,
Yes, we had an issue yesterday causing Android users to lose their progress and boosters. The level issue is fixed and we are now working on giving all the booster back as well. We are really sorry for the inconvenience this is causing you.
1 -
I have the same issue! I lost all my paid boosters and 198 lives!! The ISSUE is NOT RESOLVED!! 😕
0 -
What happened to the Events?? It's not working either!!
0 -
actually after update my level also down, from 13500 tp 13416... it doesnt matter, but my all booster is still zero... i collect booster from long time... please bring them back...
0
