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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
❗️ [Android] I lost my progress and booster in the game! (UPDATED!)
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I have lost my levels and now have an icon that says Candy Crush QA. What happened?
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Hello @Jester4756🤗 Hearty Welcome back to our lovely King Community!
Can you please post screenshot of that pop up?
To reply back, type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box.
Talk to you soon. Have a great rest of the day🌞
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Hi,
We recommend you go to the Google Play Store and update your game and your levels should come back.
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I was #1 with 30+ games yesterday. Today it shows 11 games and I'm #3. I followed directions and now have lost all my power ups. I do have an Andtoid. Help!
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Even though I progressed to about 200 episodes and I was the first in all lanes, I was getting the message to keep progressing to participate in the timed All star competition. I deleted the game saying there is a problem and reinstalled it. When I opened the game, I saw that all my boosters that I had collected for about 5 years were deleted. It's really a big novice, neither a warning nor an information. You present this game with the motto of "slide your stress" and you earn a lot of money from this game, even you organize a $250,000 contest, but you act very clumsy in the development of the game. People are buying and some are trying to save without buying. As you know, people are constantly changing phones, I wonder how the inability to maintain continuity in the game can be explained.
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Hi,
Sorry to hear that you lost all your booster, what device are you playing on, and could you send us your player ID? You can find your player ID by going into settings (cogwheel) then press My Account, at the top of your screen you should see a King logo, press it and you will see some numbers. We will investigate what happen. We are really sorry for the inconvenience this is causing you and we hope we can help you as soon as possible.
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