Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
๐ถ๏ธ๐ฌ Hot & Sweet right now in Candy Crush Saga!
๏ปฟ โ Connection Issues All Games - More info HERE
New Year - New device? ๐ฑ Check out how to sync it! Android ๐ค | Apple ๐
New Year - New device? ๐ฑ Check out how to sync it! Android ๐ค | Apple ๐
Season Gold Pass ended before the deadline - โ Edited by CM: NEW UPDATE!
PurpleDestiny88
Posts: 12
Level 2
I purchased the gold ticket for 17$ for the season pass. It was a longer one with tons of very awesome rewards. I was progressing through it and I had about 20 days left to reach the top and now it suddenly ended! Why charge 17$ for something that used to be 3.99$ and end it early?! That's false advertisement.
3
Best Answer
-
Hi everyone!
We understand how frustrating this type of issue can be.
However, we're delighted to inform you that the issue has been fixed.
The Studio has already started compensating our players for this issue, and the next time you open your game, you will receive a Pop-Up with a reward compensation.ย If you don't see a Pop-up for reward compensation, please restart your game - sometimes it just needs a little nudge to make sure things arrive properly!
As always, we recommend you check regularly that you have the latest version of your game. This can often solve many of the most common technical issues.
Again, we want you to know how much we appreciate your patience while we've been working on this issue. If you have any further queries, have made a Season Pass purchase but have not received the compensation yet, please get in touch with Player Support Team via your game app and they will be happy to help.
How to contact Support:
On mobile and the Windows app, head over to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the 'Contact us' in the bottom of the article:
Please remember to choose 'Problems with purchases' for a swift reply and quick solution!ย
If you play on the Facebook, please send the email fromย hereย instead. Pssst... Remember to use the email address associated with your Facebook account when filling the contact details so we can locate you faster.ย
2
Answers
-
I just paid for the season pass less then am hour ago and now it has suddenly reset and want 4.99 again. This happened last week also. Please either fix it or refund my money
1 -
Hi and welcome to the King Community
Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!
For the purchase that you didn't receive and how to get that refunded or compensated Please checkย Here
1 -
Yes, you are right! I have just noticed that with today's updated events the Season Pass has disappeared from my events as well, although there was still some time to go in this. I haven't lost anything myself because I had already claimed my free boosters and not paid anything, but please can someone look into this? @QueenB
@PurpleDestiny88 is quite correct that taking the event away before the advertised time is unfair. The gold path can be purchased well before you have reached the final tier, and the event therefore should run for the advertised period to allow players time to reach the final tier and claim all the rewards. Players should be refunded any money spent.
1 -
Thank you for the validation! And now I see that the season pass event is back, with 20 days left just before, but now the price for the gold pass is 27$!!! I am so upset. I was so excited to have all those boosters and now I can't get them. I have been playing for over 10 years, and spent a good chunk of change on this game, and now I feel just taken advantage of. Yeah it's just a game but it sucks.
1 -
Hi there!
This should not have happened! Can you please close the game app, restart the device you are playing on, open the game and make sure it has a strong internet connection?
Let us know if you get it back ๐
0 -
Exactly the same has happened to me. Played for a week so should have another 2 weeks and gone down to level 1, pretty annoyed
0 -
Thank you for the validation! And now I see that the season pass event is back, with 20 days left just like before, but now the price for the gold pass is 27$!!! I am so upset. I was so excited to have all those boosters and now I can't get them. All my progress is gone and if I want to get the gold pass, I need to pay again, and it's almost double the price now.
2 -
This happened to me too. Completely frustrating (and unacceptable) pay for the season pass and have lots of days left to get to level 40 and then have it reset - with the offer the pay again.
1 -
Same here. 20 days left and it reset this afternoon, now costing more than originally paid!! This is completely unfair. I never would have bought the pass if I knew this would happen, but will ensure Iโll never buy a pass again! I closed the app and restarted my device with no change, pass progress still back to zero.
0 -
Yep, exactly the same for me. Never paying a cent again. Unfair and false advertisement.
0
