Lost golden bars

gulatox

Hi, today i close my session and then i sign in again. The problem is that i hav over 800 golden bars, and when i sign in i had 7 golden bars, so, What happening? Why i lost my golden bars?

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

quekkc

Just like what had happened to me 3 years ago.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2650275#Comment_2650275

https://community.king.com/en/candy-crush-saga/discussion/405412/lost-golden-bars

Very sorry to hear about you lost all of gold bars on this game.

Please report this problem to their Player Support team here and then ask and send your Game ID (How to find your Game ID), then waiting for their team will contact and answer you soon.

gulatox

Did they solve your problem?

cat2222

https://community.king.com/en/candy-crush-saga/discussion/405412/lost-golden-bars

Hi the same thing happened to me yesterday. Opened my game and instead of 137 gold bars I have only 3. Sent a request to the technical team and they only replied with loss of lives and boosters. They did not address my enquiry! Hope they are able to help you.

quekkc

Unfortunately, I did not have the perseverance back then after repeatedly getting the standard chatbot reply. Thinking that no one is reading my complaint, I just gave up.

Apparently, from what I have read so far, they will response to you if you press on.

This is a system glitch that has not been fixed after so many occurrences over the years.

So, don't give up. Press on and you stand a good chance to recover your lost gold bars.

Gold Bars was reduced from 5600+ to 102 — King Community