Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Unable to purchase
Answers
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Hi and Welcome to the King Community
Which device are you play? Meanwhile Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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@mahshid - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding! 😊
How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊
If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can contact and help you soon. 😉
