Game error

candyleanne

Very frustrating that I ‘lost’ this level when you can clearly see 3 green candy landing on the boxes. Which therefore should clear them and the level is won! Why did this happen? Disappointing.

Alienscar

That must be so frustrating @candyleanne and I can see no good reason why the matched green candy did not remove the last Toffee Swirl.

I can't tell you why it happens, but I can tell you that the issue has been going on for a long time now.

We have been told that the issue is under investigation, but I wouldn't hold my breath waiting for a solution if I were you.

Here are a few links that cover the same issue.

https://community.king.com/en/candy-crush-saga/discussion/363074/%EF%BB%BF-%EF%BB%BFcandies-not-getting-crushed-when-matched-at-the-end-of-level

https://community.king.com/en/candy-crush-saga/discussion/406485/bug-report

@QueenB here is another one for the studios investigation into 'candy not getting crushed'

QueenB

We're truly sorry you had to experience this @candyleanne and thanks for the tag @Alienscar 😉